Return Policy for K-Cart.in

At K-Cart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a hassle-free experience.

1. Eligibility for Returns

• We accept returns on products that are unused, in their original condition, and in the original packaging.
• Products must be returned within 15 days from the date of delivery.
• Certain items may be marked as non-returnable due to hygiene or safety concerns (e.g., opened packages, customized items, or products that are not suitable for return).

2. How to Initiate a Return To start a return, please follow these steps:

1. Contact our customer support team at [support@k-cart.in] within 15 days of receiving your order.
2. Provide your order number, a description of the issue, and any relevant images if the product is damaged or defective.
3. Our team will assist you with the return process and provide a return authorization, if applicable.

3. Return Shipping

• Return shipping costs are generally the responsibility of the customer, unless the product is defective, damaged, or the wrong item was sent.
• We recommend using a trackable shipping service to return your product, as K-Cart is not responsible for lost or undelivered returns.
• If a return is due to a mistake on our part (e.g., defective or wrong product), we will cover the return shipping costs.

4. Refund Process

• Once we receive your returned item and inspect its condition, we will process your refund within 15 business days.
• Refunds will be issued to the original payment method. within 15 business days.
• Please note that the original shipping charges are non-refundable unless the return is due to a product defect or K-Cart’s error.

5. Damaged or Defective Items If you receive a product that is damaged or defective, please contact us immediately at [support@k-cart.in] with your order details and images of the damage or defect. We will offer a replacement or full refund, depending on your preference You can replace your order within 7 days from the date of receiving your order.

6. Exchanges Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size or product, please initiate a return for a refund and place a new order.

7. Canceling an Order Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it is subject to our return policy.

10. Contact Us If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team at:

• Email: [support@k-cart.in]
• Phone: [9325969325]
• Website: [www.k-cart.in]