Support Policy for K-Cart.in

At K-Cart, we are committed to providing excellent customer service. Our support team is here to assist you with any questions or issues you may encounter while shopping with us. Below, you'll find information about how to contact our support team and what to expect when you reach out.

1. Contacting Customer Support

If you have any questions or need assistance with an order, our customer support team is available to help you. You can contact us through:

• Email: [support@k-cart.in]
• Phone: [9325969325]
• Live Chat: Available on our website during business hours.

Our customer support team is available Monday to Friday, from [Business Hours] (excluding public holidays). We aim to respond to all inquiries within [X] business hours.

2. Support for Orders

If you have any questions or issues with your order, including but not limited to:

• Order status or tracking
• Shipping issues
• Product issues (damaged, defective, or wrong items)
• Return or refund requests
• Exchange requests

Please reach out to us with your order number, and we’ll be happy to assist you promptly.

3. Product Support

For product-related queries, our support team can assist with:

• Product usage instructions or guidance
• Questions about Vastu remedies or products
• Recommendations for specific needs or concerns
• Product compatibility or features

If you have a specific question about any of our Vastu products, feel free to ask, and we’ll provide you with the information you need to make an informed decision.

4. Technical Support

If you encounter any technical issues with our website or online store, including:

• Difficulty placing an order
• Payment processing issues
• Trouble navigating the website
• Issues with your account or login

Please contact us, and our technical team will help resolve the issue as quickly as possible.

5. Response Time

We aim to respond to all inquiries within [X] business hours. For urgent inquiries, please mention “Urgent” in the subject line of your email or use our live chat feature for immediate assistance.

6. Resolving Disputes

If you experience any issues that require further attention or need a resolution, our support team will work with you to resolve the matter promptly. We believe in fair, open, and effective communication to ensure your satisfaction.

7. Feedback & Suggestions

We welcome feedback and suggestions from our customers. If you have ideas for improving our services or products, feel free to share your thoughts with us. We strive to continuously improve and value your input.

8. Working Hours & Holidays

Our customer support team is available during the following hours:

• Monday to Friday: [Business Hours]
• Saturday and Sunday: Closed (except during major sale events)
• National Holidays: Closed (check website for updates)

9. Contact Us

If you have any further questions or need assistance, please feel free to contact us at:

• Email: [support@k-cart.in]
• Phone: [9325969325]

We’re here to ensure that your shopping experience at K-Cart is as seamless and enjoyable as possible.